Refund policy

Returns Policy

We really hope you’re happy with your order, but if for any reason, you are not, please contact us via email at kitchandcountryhomeware@gmail.com 

If all or part of your order arrives damaged, please contact us via email within 24hrs of receiving your order along with photos of the damage(s). Please send your email to; kitchandcountryhomeware@gmail.com along with your order number. If you are happy for us to send a replacement we will do so, or alternatively we will offer you a full refund – only if this has been raised within 24 hours of you receiving your order.

If you would like to return your order for a refund, please send us an email within 7 working days of receiving your order. 

Please note as we are a small business, we do not provide free returns, it is your responsibility to return the item to us, unless the item is damaged or faulty. Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.

All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged so that it can be sold again.

Returns address

To return your product, you should mail your product to:

48 Brassey Way,

Lavender Grange,

Ickleford,

Hertfordshire,

SG16 6GY