Shipping policy

Shipping Policy

Last updated: August 2026

At Kitch & Country, we carefully pack every order to ensure it arrives safely and in excellent condition.

Shipping Locations

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

Processing Times

Orders are typically processed within 1–3 working days after payment has been received.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During busy periods, promotions or seasonal events, processing times may be slightly longer. If this happens, we will do our best to keep you informed.

Delivery Times

Once your order has been dispatched, estimated delivery is:

Standard UK Delivery: 2–5 working days

Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Standard Delivery to UK inc NI and Channel Islands is £5.95. Express delivery (Mainland UK only) £8.95.

Free shipping on orders over £100

Any free delivery promotions will be clearly displayed on our website when available.

Order Tracking

Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.

Delivery Delays

Although we work with trusted delivery partners, delays can occasionally occur due to circumstances beyond our control, including adverse weather, courier delays or peak trading periods.

Kitch & Country cannot accept responsibility for delivery delays once an order has been handed to the courier.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your order.

We cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

Damaged or Missing Deliveries

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery by emailing kitchandcountryhomeware@gmail.com

Where possible, please include your order number and photographs of any damaged items or packaging so we can investigate and resolve the issue promptly.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate.

Where a parcel is confirmed as lost, we will arrange a replacement or refund in accordance with your statutory consumer rights.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: kitchandcountryhomeware@gmail.com